Contact information
Saltkora – Contact Information
Effective Date: 04/06/2026
At Saltkora (saltkora.store), we are committed to providing an exceptional and seamless concierge service to our patrons. Whether you require assistance with tailored sizing, garment care recommendations, trackable shipping updates, or navigating our returns framework under the Australian Consumer Law, our dedicated team is here to provide absolute clarity.
For all inquiries, please reach out via our official communication channels below:
-
Digital Concierge (Email): contact@saltkora.store
-
Operating Hours: Monday to Friday, 9:00 am – 5:00 pm (AEST - Australian Eastern Standard Time), excluding New South Wales public holidays.
-
Media & Wholesale Inquiries: For premium stockist partnerships or digital brand alignments, please mention "Wholesale" or "Media" in your email subject line for prioritised routing.
Response Guarantee
Our operational standard ensures that all legitimate electronic correspondence received at contact@saltkora.store is reviewed and answered within 24 to 48 business hours. If your inquiry relates to an active order, please include your unique order confirmation number to allow our concierge team to assist you more efficiently.