Refund policy

Saltkora – Refund & Returns Policy

Effective Date: 04/06/2026

At Saltkora (saltkora.store), we are dedicated to providing premium apparel and accessories that reflect the highest standards of craftsmanship and design. Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

1. Australian Consumer Law & Consumer Guarantees

Under the ACL, when you buy goods from Saltkora, they come with automatic consumer guarantees that they are of acceptable quality, fit for their intended purpose, and match the description or sample shown.

If a product fails to meet these consumer guarantees, you are entitled to a remedy under the statutory framework managed by the ACCC (Australian Competition and Consumer Commission). The remedy depends on whether the failure is classified as major or minor:

  • Major Failures: A major failure occurs when the product is unsafe, substantially unfit for its purpose and cannot be easily fixed, or is vastly different from the description/sample. In the event of a major failure, you have the right to reject the product and choose between:

    • A full refund returned to your original payment method.

    • An identical replacement or an item of equal value.

    • A digital store credit to select an alternative piece.

  • Minor Failures: A minor failure occurs when the issue does not render the product completely unusable and can be easily rectified within a reasonable timeframe (e.g., a minor stitching defect or a missing detachable element). In this case, Saltkora reserves the right to offer a free repair. If we cannot repair the item within a reasonable time, we will provide a replacement or a full refund at your choice.

2. Change of Mind Policy

Because our pieces are highly curated and tailored for the premium market, Saltkora is not legally required to provide a refund if you simply change your mind, decide you do not like the colour or favour of the item, or selected the wrong size.

However, to ensure absolute confidence in your shopping experience, we offer an exclusive Store Credit Exchange for change of mind returns, subject to the following strict conditions:

  • The return must be initiated within 14 days from the date of delivery.

  • Items must be unworn, unwashed, unaltered, and in their original pristine condition.

  • All premium tags, custom packaging, labels, and protective bags must be completely intact.

  • You must provide valid proof of purchase (such as your order confirmation sent from contact@saltkora.store).

Note: Return shipping costs and risk for change of mind exchanges are the sole responsibility of the customer. We highly recommend using a trackable shipping service.

3. Return Procedure & Assessment

To lodge a return or request a fault assessment under our consumer guarantees, please follow this process:

  1. Contact our concierge team via email at contact@saltkora.store.

  2. Provide your order number, details of the item, and clear photographic evidence if you are claiming a product fault or failure.

  3. Our team will assess the claim within 3 business days. If approved, you will be provided with a Return Authorisation number and instructions on where to send the package.

  4. Do not ship items back to us without prior written authorisation, as unapproved returns cannot be processed.