Shipping policy

Saltkora – Shipping Policy

Effective Date: 04/06/2026

At Saltkora (saltkora.store), we curate premium apparel and accessories crafted with absolute precision. We aim to deliver an exceptional, seamless logistics experience across Australia, ensuring your garments arrive in pristine condition.

1. Shipping Options & Delivery Timeframes

We partner with reliable postal networks to offer efficient distribution across all Australian states and territories. Please note that transit times begin after our internal dispatch and processing period (typically 1–2 business days).

Our shipping services are structured as follows:

Service Cost Delivery Timeframe
Standard Shipping FREE (No minimum spend) 5 – 12 Business Days
Express Shipping Paid (Calculated at checkout) 5 – 8 Business Days

Note: Delivery timeframes are estimates. Deliveries to regional areas, Western Australia, or Northern Territory may occasionally experience slightly longer transit times due to domestic transit routes.

2. Order Tracking & Dispatch

Once your order has been carefully packaged and dispatched from our facility, you will receive an automated shipping confirmation email via contact@saltkora.store. This email will contain your unique tracking number and a direct link to monitor the journey of your premium pieces in real time.

3. Lost, Damaged, or Delayed Parcels

Under the Australian Consumer Law (ACL), Saltkora retains the regulatory responsibility for the security of your goods until they are safely delivered to your nominated address.

  • Lost Parcels: In the rare event that your package is deemed lost in transit by our courier partner, we will conduct a formal investigation. If the parcel cannot be located, we will arrange a full replacement or store credit at no extra cost to you.

  • Damaged Items: If your order arrives with clear signs of transit damage affecting the acceptable quality of the product, please contact us immediately at contact@saltkora.store within 48 hours of delivery, providing photographic evidence so our concierge team can rectify the issue under our standard consumer guarantees.

4. Unclaimed Deliveries & Incorrect Addresses

It is the customer's responsibility to provide an accurate, complete, and current shipping address at checkout. Saltkora is not liable for deliveries sent to incorrect addresses provided by the buyer. If a parcel is returned to us due to an insufficient address or failure to collect from a local post office locker, a redelivery fee may apply.